Thursday, October 26, 2017

Texas CU Regulator Reports Increase in Complaints for FY 2017

The Texas Credit Union Department reported that complaints about credit unions were up for fiscal year (FY) 2017 ending on August 31.

In FY 2017, the Department reported 280 complaints. This is up from 261 complaints for FY 2016.

Between FY 2012 and FY 2017, complaints are up approximately 61 percent.

The Department noted that many complaints arise from member service issues and poor communications.

The Department advised that working with members to resolve issues may prevent complaints from being filed.

Read the October Newsletter.
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