Monday, September 24, 2012

Annoying Challenge

NCUA has made the user experience of researching the financial information of a credit union more annoying.

You now have to type in a two word challenge before you can download a pdf of a credit union's call report.

My problem is sometimes I can't make out some of the words they want you to type. For example, below is an image of the challenge I got during a research search.

In comparison, the Federal Deposit Insurance Corporation (FDIC) does not require any challenge to access bank call reports.

Come on NCUA, make the user experience of your website more enjoyable and less frustrating.


  1. Yeah what the heck is with the NCUA. So the FDIC gives it away for free. The NCUA makes you jump through some type of hoop and sets up a challenge that is near impossible to hit on the first attempt. So I type in gibberish 3 or 4 times. By the 5th time the NCUA must feel sorry for me and they let me in. The test to be on the NCUA board is easier than the image challenge. This explains why the NCUA has a poor image. They are not an agency. They are a joke.

  2. C,mon Keith. That would be transparent. They're in lock down and have been since the bonds started failing at wescorp. That began a 5 year effort to make everything more confusing so that they could then go on a listening tour.
    Your challenges are just as annoying only we aren't trying to see PUBLIC information!!!!

  3. I have the same problem. Very annoying. I am guessing, but I think this is a response to vendors and other 3rd parties using robots to get call report data sooner than NCUA makes it available in their quarterly files. I'm sure that slows down a system. If they would redesign their system it would be easier on both ends. And If they would include a last update date on each cu call report header it would stop repetitive requests from vendors. They don't usually want data that hasn't changed. CUs should ask for a refund on all of the wasted money to make the website look better when the problem is a poor infrastructure underneath.

  4. One NCUA fix at a time. First, a new Executive Director.



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