Monday, October 3, 2016

Texas Regulator Cautions CUs About Poor Member Service

The Texas Credit Union Department in its September newsletter wrote state chartered credit unions about poor member service.

The state credit union regulator stated that it is receiving a large number of the complaints that start off about poor member service and that this trend is growing.

The Texas Credit Union Department notes:
"How a member is personally treated ... is not a regulated area, but poor member service generates complaints that credit unions nevertheless must spend time responding to and investigations. Reminding your employees that common courtesy and treating members with respect is the best policy and can save the credit union time and money."

The state credit union regulator provided tips to credit unions on how to handle upset members, such as listening to the member without interruption and being respectful.

The state regulator reminded credit unions to treat members like you would want to be treated.

Read the newsletter.
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