Texas CU Regulator Says Complaints Up 4 Percent for Fiscal Year 2019

The Texas Credit Union Department announced that the number of complaints against credit unions increased for fiscal year 2019.

For fiscal year 2019, the state regulator stated there were 363 complaints -- up from 349 complaints for fiscal year 2018.

The top five complaint areas were:

• Credit Report Issues (24.5 percent);
• Account/Loan Balances (10.7 percent);
• Customer Service (10.5 percent);
• Fraud/Unauthorized (9.1 percent); and
• Fee Related (7.2 percent).

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