Tuesday, May 12, 2015

Florida Depositors Lodge More Complaints against CUs than Banks

A study by a banking analyst once again finds that Florida depositors lodge more complaints against credit unions than banks after controlling for complaint market share versus deposit market share for the institution.

"Miami banking analyst Ken Thomas analyzed consumer complaints filed by Floridians in 2014 against 12 financial institutions. He found that four credit unions had the worst records.

Space Coast Credit Union of Melbourne had the highest incidence of complaints, followed by MidFlorida Credit Union of Lakeland, Suncoast Credit Union of Tampa and VyStar Credit Union of Jacksonville. Among banks, the highest complaint indexes were for PNC and JPMorgan Chase."

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1 comment:

  1. AnonymousMay 12, 2015 at 2:41 PM

    Two trillion dollar banks had the most complaints. But when "adjusted for size" it boosted the credit unions. Where is the report to be read? What adjustments were made?

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