Monday, October 14, 2013

CUNA Mutual Delivers Black Eye to CUs

CUNA Mutual Group has made the decision to discontinue its Life Savings Insurance product, which was first introduced in 1938.

For CUNA Mutual, this was strictly a business decision.

However, for the roughly 1,200 credit unions that offered the product, they are now in the process of informing their members that they will not honor these contracts and credit unions are getting the bad press.

Take for example an ABC News story about a 92-year Minneapolis woman who was notified by her credit union that it was cancelling her insurance policy that she hoped to use to pay for her funeral. (read the story)

The headline to the story read "92-Year-Old's Funeral Insurance Cancelled by Credit Union."

The credit union told this senior citizen that they would give her an extra one percent on her $2000 savings account in lieu of the cancelled policy.

How long would it take for the accumulated interest on this savings account to reach $2,000 -- the amount of the benefit to be paid by the life insurance policy?

Assuming an interest rate of 2 percent, it would take approximately 35 years.

According to the Minneapolis Star-Tribune, approximately 1,500 members of the credit union had their policy cancelled.

So much for people helping people.

2 comments:

  1. Wow. The CU I worked for back in the day, which shall remain nameless (but made the CU Watch news for sponsoring dancers) had stopped offering the Life Share insurance years before my time, but continued the product for those who had the required deposit at the time they discontinued offering it to new members. They paid interest on the money but froze it so members couldn't forfeit the insurance without discussing the ramifications with a CU employee. The members who had the insurance knew about it and were grateful for the steps taken to preserve the benefit.
    I am sure glad I'm not there to answer those loyal members (usually elderly members who were involved in the CU before it grew to $5 Billion in assets).
    You'd think a large CU could flex its muscle with CUNA to make it right. Another opportunity to make it right for members is for the CU to self insure for the remaining policy holders by paying a 100% dividend upon death up to $2000. That would be an example of the CU difference or People Helping People. Not likely to happen though...
    Disappointing.

    ReplyDelete
    Replies
    1. That's a good idea and appropriate.
      Another question is, why did cmg do this?

      Delete

 

The content is provided for educational purposes only, with the understanding that neither the authors, contributors, nor the publishers of this site are engaged in rendering legal, accounting or other expert or professional services. If legal or other expert assistance is required, the services of a competent professional should be sought.

Comments appearing in response to articles appearing on this site do not necessarily reflect the views of the ABA. ABA makes no representations regarding the truth or accuracy of commentary or opinions that may be posted in response to the articles that appear on this website.

The inclusion herein of any link to a website, either in the text of an article or in a comment, does not denote any approval, sponsorship, or endorsement by the ABA, and ABA is not responsible for the content or opinions expressed on those linked websites or related commentary. This content is not licensed to third parties sites and is not affiliated with any third party site. Any reference to the author or this content on any third party site on the Internet is not authorized by the ABA.

It is the policy of the American Bankers Association to comply fully with all antitrust laws. Certain discussions should be considered off-limits, including those that contain competitively sensitive data such as price and cost information, or statements that could be construed as reflecting an attempt or desire to control or influence a particular market or markets. Future pricing or other prospective competitive information should never be shared.